Frequently asked questions

We've gathered the main questions here to help you shop safely and securely.

How do I make a purchase?

Choose your frame, select the lenses, provide or send your prescription, and complete the payment. The process is simple and quick.

Do I need a prescription to buy prescription glasses?

Yes. For prescription glasses, a valid prescription issued by a specialized professional is required.

How do I send my prescription?

You can send a photo of your prescription directly on the website during purchase or manually fill in the requested details.

What payment methods are accepted?

We accept Pix and credit cards, with the option for installments.

Is shipping free?

Yes. We offer free shipping to the South and Southeast regions for purchases over R$150 and to other regions for purchases over R$250.

What is the delivery time?

Delivery time varies by region and is informed at the time of purchase. Products with prescription lenses may have an additional production time.

Can I exchange or return my product?

Yes, for non-prescription products, within the legal period and adhering to the conditions of the exchange and return policy.

Products with prescription lenses are customized and can only be exchanged in case of defect or assembly error.

Do the glasses have a warranty?

Yes. All products come with a warranty against manufacturing defects.

Is it safe to buy through the website?

Yes. We use secure payment platforms and data protection to ensure a safe purchase.

Can I pick up in a physical store?

If this option is available, it will be informed during the purchase process.

I need help choosing my lenses. What do I do?

Our team is ready to help you. Contact us through the channels available on the website for specialized guidance.